CALSmart Customer Service Information
The primary distribution point for all of these materials is the CALSmart Distribution Center, located in Tucson, at 1140 E. South Campus Drive, Room 301 (on the University of Arizona Campus, in the Forbes Building). You may park in any 20 minute parking space (not to exceed 20 minutes) free of charge. You may also park in any parking gargage or at a parking meter at your own expense. CALSMART is a unit within Arizona Cooperative Extension.
Materials may be purchased in person at the Distribution Center, using a check, Monday through Friday; however, please schedule ahead by calling (520) 626-4086.
How to order
We ship in-stock items within 3 or 4 business days after receipt of your paid order placed using one of the following methods:
- Online: Visit calsmartarizona.3dcartstores.com. We offer secure online ordering through the Cybersource encrypted order forms. Simply select the item(s) you're interested in, then go to our secure order form. Fill in the blanks on the order form and click "send". Concerned about using your credit card number online? You don't need to be. Read the information on security below.
- Telephone: Note the items you are interested in and call (520) 626-4086. We can take your order and hold it for you. Upon receipt of your payment, via check or money order, we will ship your order.
Order by US Mail
- US Mail: You can use CALSMART or 4-H Publications order form if you wish to pay with personal checks, money orders, or POs via US mail. For 4-H Publications information click on 4-H Sales.
Please make checks or money orders payable to "University of Arizona" and mail to:
PO B ox 210036
Tucson, AZ 85721
We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address so that we may contact you if necessary.
For inquiries about an order already placed, please call CALSmart at (520) 626-4086, or email us at firstname.lastname@example.org.
- $5.00 or Less: $4.00
- $5.01 - $10.00: $5.00
- $10.01 - $20.00: $6.00
- $20.01 - $40.00: $7.00
- $40.01 - $60.00: $8.00
- $60.01 - $80.00: $9.00
- $80.01 - $100.00: $10.00
- $100.01 or More:10% of Sale
Sorry, but there are no returns or exchanges on the items purchased.
Any time you provide us with your personal information and email address - either through email inquiries, surveys, or through online orders, you can rest assured that we will NOT share your address with ANY third party. All information is kept private for CALSmart's use only. In addition, CALSmart Online will NOT solicit your email address of other parties.
Security through Cybersource
CALSmart Online goes to great length to provide security for our credit card transactions. Whether in person, by phone, or through online orders, we protect the security and validity of your transaction.
When you are ready to enter your credit card information, you will be switched to the secure site managed by Cybersource. Cybersource uses secure order forms. All of the credit card data that you provide will be encrypted by their secure server. Encryption means that the information that you send is scrambled in such a way that only the Cybersource server can read it. Thus, even if your data gets intercepted as it is routed along the internet, it will appear as indecipherable gibberish. Cybersource uses SSL (Secure Socket Layer), which is the industry standard for processing a secure transaction over the internet. All modern web browsers support SSL, including Internet Explorer, Firefox, Safari, Chrome, etc.
Address verification and card verification value (CVV)
Cybersource verifies the billing address of each credit card used in phone or online orders. This is done to provide added security and prevent fraud. We ask for the billing address of your card and verify its authenticity. This makes a stolen card or number worthless to a thief who doesn't know your billing address. The Card Verification Value (3-digit code) requested on the second page of the Cybersource form is not required at the present time but will be implemented by all the major credit card companies in the near future. You may select to enter it or leave it blank.
How can I tell it is secure?
It's easy to tell when a document on your browser is coming from a secure server. One way is to note the status of the security icon provided by your browser. Look for a solid "key" or "padlock" icon in the address bar or lower left corner when you are viewing a secure document. Another method is to note that in the location (URL) field of your browser, the address will begin with https:// instead of the usual http://
What if I still don't want to order online?
Although we are confident that the secure server at Cybersource provides safe and secure online ordering, we understand that some customers may prefer to order through other means. This is not a problem. Simply send us your order by mail, or call us at (520) 626-4086.
However you may choose to order, we are happy to serve you.
Getting materials from county offices
County offices provide copies of the no-charge publications to local county residents, who visit their local county office in person. You should check with your local county office about the availability of these free publications.